Refund / Cancellation Policy

HorseDossier — Founding Release is a one-time purchase of A$79 for one horse and 12 months of access. It is not a subscription and does not include recurring billing.

We do not offer an automatic refund simply because you change your mind after purchase. If your circumstances have changed, email us and we will consider your request case by case, including whether setup or access work has already begun.

This voluntary approach does not limit any rights or remedies you may have that cannot be excluded under the Australian Consumer Law or another applicable law.

If you believe HorseDossier has not been provided as described or there is another problem with the service, contact us with your purchase details and a clear description of the issue. We will review the concern and work with you on an appropriate response.

Nothing in this policy excludes, restricts or modifies consumer rights or remedies that cannot be excluded under the Australian Consumer Law where it applies.

Because the Founding Release is a one-time purchase, there is no recurring plan to cancel. You may ask us to end future access to the service at any time. Ending access does not by itself guarantee a refund, and it does not remove or limit any statutory rights that may apply to your purchase.

For cancellation, refund or service concerns, email team@horse-dossier.madethis.app. Please include the email used at checkout and a short description of your request.